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When Words Matter Most: Speaking Truth with Grace in to the Lives of Those You Love (Marshall)

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When a friend or family member is struggling spiritually, do you ever feel uncertain about what to say?

You may sense your loved ones need to hear biblical encouragement or advice but, feeling inadequate for the task, you might simply commiserate or say nothing. God calls you to something more.

In When Words Matter Most, Cheryl Marshall and Caroline Newheiser help you discern spiritual needs and give biblical, heartfelt guidance. Through real-life stories and carefully chosen Scripture passages, they model what to say to those who are worried, weary, wayward, or weeping. You’ll learn how to speak truth to others in your sphere of influence and strengthen the body of Christ as a whole.

Read Chapter 1



Cheryl Marshall (MM, The Southern Baptist Theological Seminary) is a wife, mom, counselor, and Bible teacher. She has over twenty-five years of experience teaching and discipling women, and she currently serves as director of women’s ministries at Founders Baptist Church in Spring, Texas. You can connect with her at

Caroline Newheiser (MACC, Reformed Theological Seminary, Charlotte) is an ACBC-certified counselor. She has been a pastor’s wife for over thirty years and is currently the assistant coordinator of women’s counseling at Reformed Theological Seminary, Charlotte. Caroline’s ministries include counseling, blogging, and speaking to women’s groups. You can connect with her at





“There are times when actions matter most. There are even times when your mere presence matters most. But as Marshall and Newheiser make clear, our lives are filled with times ‘when words matter most.’ This book is for those times. Written by women and for women, these pages are so saturated with Scripture and biblical wisdom that they can be equally beneficial to men. When Words Matter Most can serve either for small-group study or personal reading. Most of us speak to one or more who are weary, wayward, or worried almost every day. Learning from the lessons and examples of this book will prepare you to be more effective when you do.”
Donald S. Whitney, Professor of Biblical Spirituality and Associate Dean, The Southern Baptist Theological Seminary; author, Family WorshipPraying the Bible; and Spiritual Disciplines for the Christian Life

When Words Matter Most is a thoroughly practical and biblical book to help you speak the truth in love to others caught up in a variety of struggles. This book is engaging and very helpful. I highly recommend it.”
Martha Peace, biblical counselor; author, The Excellent Wife