Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover, Diners Club, and JCB) as well as digital wallets including Apple Pay and Google Pay.
How can I place an order?
You can place an order either online or by contacting our customer service team for assistance.
Can I cancel my order?
If you need to cancel an order that hasn’t shipped yet, please contact our customer service team as soon as possible.
When is my order ready for in-store pickup?
We’ll email you as soon as your order is ready for pickup. Please note that orders not picked up within two weeks will be canceled and refunded.
Shipping & Returns
What shipping options do you offer?
We’re happy to offer standard, expedited, and select international shipping options to meet your needs. For more information, please visit our shipping page.
How are orders shipped?
Standard orders are sent via USPS and UPS, while expedited orders go out through UPS. For international orders, we use UPS International or GlobalPost International.
Do you ship internationally?
We do! We’re glad to offer shipping to international countries, excluding Brazil, Cuba, and the Philippines.
What should I do if I receive an incorrect, damaged, or defective item?
Contact us as soon as possible. We’ll review the issue and arrange a replacement or refund as needed.
Do you replace or refund damaged or defective items?
Absolutely. If your product arrives damaged or defective, we will replace it or issue a refund at no extra cost to you.
What is your return policy?
We are happy to receive returns within 60 days of the original purchase. Please refer to our returns policy for instructions and more information.
How do I return an order?
Please follow the instructions in our return policy.
When will I receive my refund?
Refunds are typically processed within 5–10 business days after your return has been received at our facility.
Account
How do I create an account?
You can register for a new account here.
How can I check my order status?
You can log into your account at heritagebooks.org anytime to see your order status. We’ll also keep you updated via email as your order moves through processing and shipping.
How do I update the email address on my account?
If you need to update the email address associated with your account, please contact our customer service team, and we'll assist you with your request.
I forgot my password. What should I do?
No problem! Use our password reset link to create a new password, or contact our customer service team for support.
eBooks
In which file formats are eBooks available?
Our eBooks come in ePUB and MOBI formats, designed to work with most e-readers, tablets, and reading apps.
How do I access my eBook?
Once your purchase is complete, you’ll receive a confirmation email with a download link. You can also access your eBook anytime by logging into your account, finding your order in your order history, and clicking on the eBook product to see a download option.
Kindle users: How do I get my eBook onto my Kindle?
After downloading the ePUB file, simply send it to your Kindle device or app. For detailed guidance, please visit Amazon’s “Send to Kindle” support page and choose your device. If you need further assistance, please contact Amazon Customer Service.
What if my eBook download link has expired?
Please contact us, and we’ll assist you in regaining access to your eBook.
Tax Exemption
How do I apply for tax exemption as a church or organization?
- If you don't have a preexisting account, create a customer account using your church or organization’s email address.
- Email orders@rhb.org with the following details:
The email linked to your RHB account
Your church or organization’s name and address
A completed sales tax exemption certificate (you can find your state’s form here)
Your state-issued tax ID or FEIN (if it’s not on the certificate)
Once we’ve reviewed your information, we’ll update your account and notify you when tax exemption is active. Please remember that all purchases made with a tax-exempt account should be for organizational use only.
Wholesale & Retail
Do you offer wholesale discounts?
We offer wholesale discounts on Reformation Heritage Books and Soli Deo Gloria publications to churches and organizations. If you’re interested, please contact our wholesale department for more information.
Permissions & Resources
Can I share your resources?
If you’d like permission to quote from or reproduce any of our resources, please email rights@rhb.org. We’re happy to review your request.
How can I request an examination or review copy?
You can request an examination copy here.
Can I submit a manuscript?
At this time, we are not accepting unsolicited manuscript submissions.
