Title: Production Manager
Location: Grand Rapids, MI — Remote (U.S.-based) considered, but relocation strongly preferred
Employee Status: Full-time
Role Summary
The success of our mission to provide Christians with spiritually rich and edifying books depends on careful stewardship of our inventory. We are seeking a highly analytical, detail-oriented, and efficient Production Manager to oversee inventory planning, maintain reprint schedules, collaborate with print partners, and ensure timely delivery of both backlist and new release titles that meet or exceed our quality standards.
Sustainable success in the context of significant volume growth and an intentionally small team will require someone who can build systems and processes that handle high volume with minimal manual intervention. The right candidate will use technology to scale productivity and keep operations efficient, while also applying sound judgment to ensure that automation is always backed by thoughtful oversight. Excellence in this role means combining efficiency with discernment, routinely making decisions with significant financial impact.
This position requires balancing lean inventory, just-in-time delivery, sustainable margins, and accurate demand forecasting. The objective is to balance cash flow and availability: minimizing excess inventory while ensuring products remain on hand for customers.
Experience in book manufacturing will be a significant asset. The Production Manager will work closely with a wide range of manufacturing partners to maintain high service levels, secure competitive pricing, and foster long-term, mutually beneficial partnerships that deliver consistently excellent products. They will also collaborate with the creative and editorial teams to ensure each book meets its design and content goals.
Key Responsibilities
Supplier Relations
- Develop and maintain relationships with printers and other suppliers.
- Work with suppliers to develop strategies for troubleshooting accelerated schedules and manufacturing problems.
- Identify opportunities to streamline workflows with suppliers.
Product Production
- Demonstrate an interest in book manufacturing and develop a deep knowledge of production terms and methods.
- Demonstrate keen attention to detail for manufacturing techniques and general production quality.
- Facilitate the finalization of specifications for new publications, solicit quotes from printers, and place print orders.
- Manage the reprint process for backlist publications: analyze sales trends, maintain stock availability, identify opportunities for format or supplier changes, and operate in alignment with financial goals.
- Maintain quality control by inspecting shipments received from printers, identifying defective products, and working with suppliers on appropriate solutions to any problems.
- Keep meticulous records on product details, quotes, print orders, supplier information, and other information
Inventory Management
- Manage a system for monitoring inventory levels and ensure we are meeting product availability goals.
- Exercise good judgment and resource stewardship by maintaining sustainable margins and operating within broader given financial parameters.
- Help develop and refine just-in-time delivery strategies and ensure we are meeting inventory turnover targets.
- Assist in demand forecasting and anticipate supply implications for high-volume seasons and promotional efforts.
- Help coordinate with the operations team on scheduled deliveries, anticipated inventory levels, and projected sales.
Qualifications
Required Skills & Experience
- Bachelor’s degree or equivalent experience
- Excellent written and verbal communication skills
- High levels of analytical reasoning, attention to detail, and strong organizational abilities
- Ability to work independently and collaborate cross-functionally
- Comfort with learning and adopting new technology tools
- Familiarity with the publishing industry and personal interest in books
- Experience working with budgets and keeping financial records
- Experience with book printing and other production methods strongly preferred
- Experience with inventory management techniques strongly preferred
- Ability to work from RHB’s corporate headquarters in Grand Rapids strongly preferred
Personal Attributes
- Personal relationship with the Lord and active participation in a local church
- Passion for the mission and values of RHB
- Deep understanding of RHB’s publications, theological distinctives, and audience
- Motivated, adaptable, and possessing a strong work ethic
- Mature, humble, and service orientated
Compensation & Benefits
- Competitive salary commensurate with experience
- Healthcare, retirement, vacation, and other PTO
About the Ministry
Reformation Heritage Books (RHB) is a Reformed publisher and distributor dedicated to advancing the gospel for the conversion of unbelievers and the equipping of the saints for faithful service to Christ and His church. We publish and distribute materials that align with Scripture and adhere to the core doctrines expressed in the Ecumenical Creeds and the Reformed confessions found in the Three Forms of Unity (the Belgic Confession, the Heidelberg Catechism, and the Canons of Dort) as well as the Westminster Standards.
We are committed to the conviction that the Old and New Testaments are the inspired, inerrant, and infallible Word of God, breathed out by His Spirit, and therefore the only sufficient authority for faith and practice.
Our mission is to provide resources that offer instruction and training to cultivate knowledge, personal piety, and Christian character essential for a faithful and mature life in Christ.
To apply, please email your resume to careers@rhb.org
Title: Store Manager & Ministry Ambassador
Location: Grand Rapids, MI
Employee Status: Full-time
Overview
Reformation Heritage Books (RHB) operates a unique retail store at the front of our Grand Rapids warehouse. More than a sales floor, the store is a showcase of the ministry — a place where authors, publishers, donors, and friends of the ministry experience RHB firsthand. We are seeking a Store Manager & Ministry Ambassador who will combine operational excellence with vision, hospitality, and creativity, ensuring that every interaction in the store embodies the mission of RHB.
Purpose of the Role
This is not a typical retail manager role. While daily responsibilities include overseeing transactions, stocking, and customer service, the greater calling is to create a welcoming, inspiring, and memorable experience that represents RHB to the world. The store is a front door to our ministry and publishing work. The right leader will steward it as a key ‘brand’ touchpoint and leverage it as a platform for events, author visits, and content creation.
Key Responsibilities
Ministry Representation & Hospitality
- Serve as the face of RHB for visiting authors, donors, publishers, and local customers.
- Ensure the store atmosphere reflects the values and excellence of the organization.
- Provide warm, knowledgeable, mission-minded service to all who enter.
Store Operations
- Manage daily retail operations, including point-of-sale, stocking, displays, and inventory management.
- Oversee cleanliness, organization, and presentation of the store.
- Implement efficient processes for reordering, merchandising, and product placement.
Events & Content Marketing
- Develop and execute in-store author events, lectures, and book launches.
- Collaborate with RHB’s marketing team to capture event content for online distribution.
- Create opportunities for the store to serve as a hub of engagement with the broader community.
Leadership & Vision
- Think creatively about how the store can continually evolve as a ministry showcase.
- Work closely with the leadership team to align the store with organizational priorities.
- Lead part-time staff or volunteers as needed to maintain excellent service and coverage.
Qualifications
- Proven experience in retail management, hospitality, or customer-facing leadership roles.
- Strong interpersonal skills with a gift for creating positive, memorable experiences.
- Visionary mindset — able to see beyond transactions to the store’s role in building the reputation of the ministry.
- Organizational and operational skills to run a retail operation efficiently.
- Comfort with hosting events, working with authors/publishers, and collaborating on media projects.
- A personal alignment with RHB’s mission and values.
Compensation and Relocation
- Competitive salary commensurate with experience.
- Healthcare, retirement, vacation, and PTO.
- Relocation assistance available for the right candidate.
About the Ministry
Reformation Heritage Books (RHB) is a Reformed publisher and distributor dedicated to advancing the gospel for the conversion of unbelievers and the equipping of the saints for faithful service to Christ and His church. We publish and distribute materials that align with Scripture and adhere to the core doctrines expressed in the Ecumenical Creeds and the Reformed confessions found in the Three Forms of Unity (the Belgic Confession, the Heidelberg Catechism, and the Canons of Dort) as well as the Westminster Standards.
We are committed to the conviction that the Old and New Testaments are the inspired, inerrant, and infallible Word of God, breathed out by His Spirit, and therefore the only sufficient authority for faith and practice.
Our mission is to provide resources that offer instruction and training to cultivate knowledge, personal piety, and Christian character essential for a faithful and mature life in Christ.
To apply, please email your resume and cover letter to careers@rhb.org
Title: Fulfillment Associate
Hourly Rate: $17/hr
Location: Grand Rapids, MI
Employee Status: Part-time
Key Responsibilities
- Accurately picking and verifying customer orders based on pick invoices
- Packing, weighing, and labeling shipments for prompt delivery
- Safely handling and moving boxes, including using equipment for larger shipments
- Shipping orders to customers and events, and providing tracking information
- Engaging with carriers such as USPS, FedEx, and UPS
- Maintaining accurate records and documentation
- Supporting other departments and performing additional tasks as assigned
Qualifications
- A passion for great books and alignment with RHB’s mission
- A positive, motivated attitude and strong work ethic
- Excellent attention to detail and organizational skills
- Strong written and verbal communication abilities
- The ability to multitask, solve problems, and work both independently and collaboratively
- Proficiency with computers and digital tools
- Physical ability to stand and walk for extended periods and lift boxes up to 50 lbs
Compensation and Benefits
- Competitive compensation
Please note: All part-time team members will be expected to work on Saturdays as part of their regular schedule. Part-time employees should also anticipate increased hours during holidays and other seasonal sales periods, based on operational needs.
About the Ministry
Reformation Heritage Books (RHB) is a Reformed publisher and distributor dedicated to advancing the gospel for the conversion of unbelievers and the equipping of the saints for faithful service to Christ and His church. We publish and distribute materials that align with Scripture and adhere to the core doctrines expressed in the Ecumenical Creeds and the Reformed confessions found in the Three Forms of Unity (the Belgic Confession, the Heidelberg Catechism, and the Canons of Dort) as well as the Westminster Standards.
We are committed to the conviction that the Old and New Testaments are the inspired, inerrant, and infallible Word of God, breathed out by His Spirit, and therefore the only sufficient authority for faith and practice.
Our mission is to provide resources that offer instruction and training to cultivate knowledge, personal piety, and Christian character essential for a faithful and mature life in Christ.
To apply, please email your resume to careers@rhb.org
